Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎07-29-2018
Accepted Solution

price adjustment

ok, so is price adjustments doable when you do an exchange  initiated my  the manufacturer in store?   I bought a tv  around the holidays last year, then last week something happened to  the tv where there was a blue line  and cursor on my screen all the time, contacted samsung , there was no repair guy in my area so i submitted and was approved for me to exchange the tv in store where i bought it. So i bough  the Lg 4k  50 inch tv  while i was doing the  exchange  for 449.99 + tax, then i see its listed as on sale in the weekly ad this week for 399.99 + tax  which is why i was curious if i was eligible for price adjustment?

Highlighted
Posts: 8,762
Topics: 1,116
Kudos: 624
Blog Posts: 0
Solutions: 271
Registered: ‎11-10-2008

Re: price adjustment

The TV is outside the extended Holiday return and Exchange policy so most likely, no it can't be price matched.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Highlighted
New Member
Posts: 3
Registered: ‎07-29-2018

Re: price adjustment

it was already exchanged. i was talking about price adjustment on the tv that i received after exchanging the first one
Highlighted
Posts: 8,762
Topics: 1,116
Kudos: 624
Blog Posts: 0
Solutions: 271
Registered: ‎11-10-2008

Re: price adjustment

Typically a sales transaction can be price matched if it's part of a regular sale during the week. If this was in store simply go to the store you purchased at to initiate a price match request.

 

Best Buy also reccomends that you go to the store for in store purchases for price matches.

 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Highlighted
New Member
Posts: 3
Registered: ‎07-29-2018

Re: price adjustment

so i have to go to the store to get the price adjustment on this and cant just do it online or over the phone?
Highlighted
Posts: 9,242
Topics: 427
Kudos: 633
Solutions: 411
Registered: ‎09-29-2008

Re: price adjustment

Hello Chris02M,

 

Welcome to our community. I was unhappy to hear that your TV developed a fault so soon after purchase. While I'm happy to hear that a replacement was able to be arranged for you, I'm sure I would have been put out by the whole process if I'd been in your shoes. I regret your having had to cope with that situation.

 

You ask a great question about our Price Match Guarantee. Using the information you provided to my peer Luke via private message, I was able to review documentation of your recent calls to us, and based on this information it appears your request was processed on July 30. 

 

Please know I am grateful you wrote to us with your query.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!