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Posts: 1
Registered: ‎07-12-2018

policy unsubscription

We've been trying to contact customer service for 5 days, and we haven't gotten anything but being put on hold for hours at a time. We need to get a refund for an unsubscription we tried to put through, but apparently it didn't, but we have jobs and can't spend all day on the phone and we certainly can't take a day off to go to the store. It shouldn't be this hard to get help for something so simple, all I want to do is cancel a webroot subscription. There should be some option to do simple account changes through best buy or geek squad without having to jump through a bunch of hoops. If I don't get that money back by the weekend I WILL BE EVICTED!! Can somebody please help me?

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Registered: ‎09-29-2008

Re: policy unsubscription

Hello RobinG1,


Welcome to our community. Personally, I find it quite trying when a process that I think should be simple becomes needlessly complicated. It would seem to me that canceling a subscription should be fairly straight forward, and I was disappointed to hear that it was not. I regret any inconvenience you've endured.


Were you able to get the subscription canceled and refunded as you hoped? If you are still needing this to be address, please let me know and I'll do my best to help.


Thank you for taking the time to share your experience and feedback.

John|Social Media Specialist | Best Buy® Corporate
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