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Posts: 2
Registered: ‎02-12-2019
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phone trade in

i recently upgraded a phone plan on att around late december, however i came into a better phone through family. is it possible to trade in my device to best buy without paying it off fully, i wouldnt stop the payments, just wondering if its possilbe to trade the device in

Posts: 7,184
Topics: 116
Kudos: 397
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Registered: ‎12-23-2016

Re: phone trade in

Hello, lovethesalt,


Welcome to the Best Buy Community forums. Congratulations on the new phone.


At this time, we are not able to accept trade-ins on phones that have not been paid off. Only devices that have no outstanding balance can be traded in. Please see our Terms & Conditions for further details. If you work with your carrier to pay the device off early, however, we should be able to accept that trade-in.


If there’s anything else I can help you out with, please let me know.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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