02-12-2019 09:41 PM
i recently upgraded a phone plan on att around late december, however i came into a better phone through family. is it possible to trade in my device to best buy without paying it off fully, i wouldnt stop the payments, just wondering if its possilbe to trade the device in
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02-13-2019 09:28 AM
Welcome to the Best Buy Community forums. Congratulations on the new phone.
At this time, we are not able to accept trade-ins on phones that have not been paid off. Only devices that have no outstanding balance can be traded in. Please see our Terms & Conditions for further details. If you work with your carrier to pay the device off early, however, we should be able to accept that trade-in.
If there’s anything else I can help you out with, please let me know.