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New Member
Posts: 3
Registered: ‎08-14-2019

open box item laptop issue, incorrect item

Purschased open box laptop, travelled to best buy store yesterday, 8/13.  Loaded up laptop and and noticed this morning that while still setting up laptop that it wasn't the right model.  The spec in the about part of laptop didn't match, looked closer to realize it was the same class model but not same option.  I purschased a Lenovo Yoga 730-15lKB model: 81CU0040US but in the boxed contained Lenovo Yoga 730-15lKB model: 81CU0009US.  Can I return this at a different brick motar location as I don't want to travel to go back to the one I purchased from.  

Regular Contributor
Posts: 1,008
Registered: ‎02-07-2011

Re: open box item laptop issue, incorrect item

As long as the product you baught matches the receipt and its withing your return period you should be able to. If it doesnt then you may end up talking with the store it came from.
New Member
Posts: 3
Registered: ‎08-14-2019

Re: open box item laptop issue, incorrect item

The box and does but not the laptop itself which was in the open box item I purchased. Laptop model number on bottom side states is not same model as box. I purchased  model 81CU0040US which states on box but laptop inside when looked closer states model 81CU0009US.

Posts: 2,102
Topics: 26
Kudos: 157
Solutions: 111
Registered: ‎10-19-2017

Re: open box item laptop issue, incorrect item

Greetings, kade11!


Welcome to the forums!


I appreciate you taking the time to write us about your open-box purchase. I love our Open-Box items, because I love to save money. Thankfully I’ve never had an issue, and I want to ensure we get this rectified for you. First, I recommend you visit the store you purchased the laptop from, if you haven’t already.


I would also like to reach out to the store’s management team to ensure this gets addressed. First, I am going to need some more details from you. Please, private message me with your order number, full name, phone number, e-mail address connected to your account, and store location. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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