Add Product

Search Results:

New Member
Posts: 1
Registered: ‎04-19-2019

no help on refund for defective Geek Squad "Certified" TV

A couple of years ago, I purchased three "Geek Squad Certified" refurbished TVs. I set up and used two of them...worked fine. I did not need the third a stored it for future use. About a month ago, I set it up to use it and all I got was a cracked screen image with other strange markings. Totally useless.


I took it in to the local Best Buy and they would not do a thing. I called good.


I realize it has been a couple of years, but DEFECTIVE NOW, DEFECTIVE THEN. I mistakenly trusted the "Geek Squad Certified" hogwash. I want a refund or replacement or store credit, now. $105.00 out the window.


I will not shop at Best Buy again.


PLUS, I have tried to use the "GEEK" Squad a couple of times...useless.

Posts: 559
Topics: 23
Kudos: 120
Solutions: 34
Registered: ‎07-23-2018

Re: no help on refund for defective Geek Squad "Certified" TV

Hey, apw_007,


Thanks for connecting with us on our forums! We always love new members. However, I do wish it was for happier reasons. 


I am sorry to hear that a product you purchased may have sustained some damage. Generally speaking, if you receive a product that is damaged, our Return & Exchange Promise will allow you to return it within 15/30/45 days depending on your My Best Buy Status. In a scenario like this, where the purchase was years ago, we would not be able to accommodate a return or exchange. I know this is not the answer you were hoping for, and I apologize about any inconvenience this may cause.


If you have additional questions, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!