02-11-2019 01:28 PM
02-11-2019 05:38 PM
Hello there, 350z,
I’m grateful you took the time to bring your case to us on the Best Buy forums. With apologies, I would have to ask you to continue to work with your Executive Support Specialist. If you’re needing us to reach out to them to contact you, I’d be happy to arrange this for you, but I’ll need some additional information first.
Using the information provided at registration to these forums, the information shared didn’t allow me any opportunity to locate any account information. For me to escalate this back to their team, I would need you to send me a private message containing your full name, phone number, email address, and any order or case number(s) you have been given.
Be sure to click the blue private message button in my signature line below to keep your information from the public’s eye.