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New Member
Posts: 2
Registered: ‎05-25-2019

ipad trade in serial number not found in Best buy store

Its such a  frustrating situation - trying to trade-in an immaculate Ipad mini 3 to get new ipad. Turns out that Best buy store cannot find the ipad serial number in the system. Manager says he can find that Serial Number on Apple site. This is craziniess and the store manager says nothing can be done about this since this is an issue with Best Buy computer system. 

 

I have been buying iphones and ipads from the same store for last 8 years! Please help.

Posts: 392
Topics: 15
Kudos: 94
Solutions: 26
Registered: ‎07-23-2018

Re: ipad trade in serial number not found in Best buy store

Hey, RussPeter,

 

Thanks for connecting with us on our forums. I'm a huge fan of our Trade-In Program. I totally understand why you would want to take advantage of it! 

 

This sounds like a bit of a unique issue. We would love to take a closer look at the details of this. I do see that you sent us a Private Message and I'll be following up with you more there!

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-25-2019

Re: ipad trade in serial number not found in Best buy store

Thanks for looking into it. Been a long time customer ; please help!