05-26-2021 01:52 AM
I bought a dji mavic 2 zoom in Usa during my holidays.
I remeber the place where i bought it, the date and have a bank account showing the purchase but unfortunatelly i lost my invoice. My drone is broken and dji require a proof of purchase.
How can i do to get a copy as i am living abroad ?
Thanks very much in advance
05-26-2021 07:28 AM
Did you get signed up for a free My Best Buy account at the time? If you did you can potentially look up that info in your acct.
05-26-2021 01:27 PM - edited 05-26-2021 01:28 PM
Welcome to our forums! It’s great to hear you were able to visit one of our stores during your last trip here to the U.S., and I hope you enjoyed your visit! As for the drone you’ve purchased, it’s disappointing to hear it seems to broken at the moment, but I’m hopeful I’ll be able to assist in tracking down the receipt or invoice you’re looking for.
In order for me to begin my research, I’ll just need you to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
05-27-2021 11:55 AM
If you didn’t sign up for a My Best Buy™ account during your visit, no worries! I may still be able to locate the receipt you’re looking for, given the other information I’ve requested.
If you’re still interested in obtaining your receipt, feel free to send me a private message using the blue “Private Message” button in my signature, or contact our phone support teams at 1-888-BESTBUY (1-888-237-8289), and they may be able to assist as well.
Hope this helps,