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Registered: ‎07-31-2018

iPhone return / exchange

I just received a new iPhone 8 for my birthday and I want to get the iPhone 8 Plus. I do not have the recipt but it’s unopened and they said I just need to give them their rewards info to return to get the plus ( and pay the difference ) is that the case? Everywhere I read on Best Buy said I could atleast return for store credit to get the new phone since it’s unopened and purchased three days ago
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Registered: ‎12-23-2016

Re: iPhone return / exchange

Hello Coronacorona22,


Welcome to the Best Buy Community forums, and happy birthday! I appreciate your patience in waiting for a response. We’ve been a bit behind lately, and we’re working hard to catch back up with everyone that came to us for help.


Under our Return & Exchange Promise, we should be able to accept a return on that phone within 14 days of purchase with a receipt. Because it is a gift, we can put that value back on a gift card, or use it towards an exchange. Just be sure to let the person you are working with that it was a gift so the return doesn’t get credited back to the original method of payment.


I hope that helps, and I hope that you’re able to pick up that bigger phone. If there’s anything else I can help you out with, please let me know.


Sincerely, 
 

Kyle R|Social Media Specialist | Best Buy® Corporate
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