07-31-2018 11:07 PM
08-07-2018 12:24 PM
Welcome to the Best Buy Community forums, and happy birthday! I appreciate your patience in waiting for a response. We’ve been a bit behind lately, and we’re working hard to catch back up with everyone that came to us for help.
Under our Return & Exchange Promise, we should be able to accept a return on that phone within 14 days of purchase with a receipt. Because it is a gift, we can put that value back on a gift card, or use it towards an exchange. Just be sure to let the person you are working with that it was a gift so the return doesn’t get credited back to the original method of payment.
I hope that helps, and I hope that you’re able to pick up that bigger phone. If there’s anything else I can help you out with, please let me know.