Other Customer Service Support

[neillperez]

i need to return a defective item.. best buy only gives a few days to return but i need extra time. I thought i would have 30 days to return this defective item (as is the policy in 99% of stores) but best buy gives less days than most stores for this and they don't tell you. So i found out about this today, the last day when this item can be returned. I need an extra few days in order to return this defective item. How can we fix this? I called everyone and the people on the phone can't even contact the store. I cannot come in to the store today and i need to return this defective item to get my money back. Please. 

[WilliamM-BBY]

Good afternoon, neillperez.

Thank you for reaching out to our Community Forums regarding your issue. Getting a new item should be exciting, so seeing you have received one that may be defective is not ideal and I would love to see what I can do to help you. I do see that you have also sent a few Private Messages to us as well. I will be reaching out to you there shortly to continue the conversation!

Thanks,