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New Member
Posts: 2
Registered: ‎04-04-2020

how to file formal compliant

i have tried using the customer service number and also going back to the store where the problem occurred and i am not making any headway.  I want to file a compliant on  this matter along with getting this issure resolved or answers to way it cannot be solved.

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Best Buy Employee
Posts: 1,922
Registered: ‎01-09-2015

Re: how to file formal compliant

Post it here.  The moderators work out of corporate and can take your feedback and record it at the headquarters.  If you'd like to keep it private, wait for one of them to respond and they'll ask for the details in a private message.  Due to the influx of traffic during the pandemic, wait times can be longer than normal.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 2
Registered: ‎04-04-2020

Re: how to file formal compliant

thank you...i will wait to hear from one of them and keep this private.

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Posts: 874
Topics: 36
Kudos: 80
Solutions: 84
Registered: ‎10-19-2017

Re: how to file formal compliant

Hello, @susima

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!