Other Customer Service Support

[User2533328]

I need some help. I've placed a online order at bestbuy.com on Friday, 2/18/22 and item was to be shipped to my address. The item was cancelled and returned (yes returned to a bestbuy location) on Friday, 2/25/22. The item was paid for via a bestbuy giftcard and I can see via the bestbuy mobile app that the purchased was refunded to a different bestbuy giftcard. I have yet to receive a refund to my original bestbuy giftcard and the items that I purchased have now went up in price. I've online chatted with a customer service rep on Friday, 2/25/22 and was told that the original giftcard will be refunded within 24-48 hours. It is now 5 days later and no refund whatsoever. Any help will be greatly appreciated. This ordeal has really stressed me out and seems very very shady.

[Alex-BBY Social Media Specialist]

Hello!

Welcome to the Best Buy Forums!

I appreciate you reaching out in regards to a refund you haven't received. It's not an experience we want our customers to have but I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and order number? Just click on "Private Message" next to my name. hope to hear from you soon.

Kind regards,

[User2533328]

sent information via private message.

[Alex-BBY Social Media Specialist]

Hello, were you able to see my response in the private message? 

Thank you,

[Alex-BBY Social Media Specialist]

Hello, I am unable to respond in the private message you sent but I can confirm our Gift Card team has transferred the refund to the correct gift card you have. 

Thank you,

[User2533328]

Thank you so much for the help.  The amount was refunded to the correct card.

Do you know if I can repurchase these items and get a price adjustment to the previous sale price?