03-30-2021 06:55 PM
Here is a synopsis of the saga of the $181.89 gift card
Purchased a HP Officejet 8025
went to replace the ink and all of the expensive replacements did not work.
Stopped by Best Buy 02/27 to see what could be done.
No problem- bring it in for a refund to apply to a new printer.
But wait, the ones you are looking at HPM28, sell out and you don't want to be out a printer, Well gosh, no.
So we were told to purchase and the amount would be refunded.
Brought back the HP 8025 03/04 -given a gift card for $181.89
Fast forward to Sunday- finally decided on "the one" the laptop decision I have been agonizing over for several years. It is in the cart with the accessories and software desired, ready to pay. I went to scratch off the silver and it peeled part of the code off.
So someone is lying or misinformed. Is there any solution or am I out the money?
We have always had a good experience with Best Buy and only buy our computers there (until now) even though we can get them cheaper, I now have doubts. It is not about the money at this point. It is seeing if this situation is a fluke or if this is the new normal for Best Buy.
03-31-2021 10:39 AM
Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your experience with this gift card. I know I always like having a gift card around in the event I see a great sale. Having accidently scratched off my fair share of gift cards over the years, I know that it can cause quite a bit of stress. I'd be glad to give you some more information about this process and provide some more details on what options I have available to help.
If a gift cards is lost or damaged we can arrange for a replacement of the remaining balance with a proof of purchase. I'd like to take review your case history and return transaction to get a better understand of of why this indicates you received a replacement printer.
I'll need a bit more information so I can get this process started. Can you please send me a private message that includes your:
Customer service PIN (located at bottom of receipt)
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can explore what options I have to assist you moving forward.