Other Customer Service Support

[jheiron]

My 14 year old  daughter purchased a $300 pair of headphones wiith a gift card and later returned them. We were told that a new gift card would be sent to us. That was 2 months ago. We have called 14 times  and have been told 7 times that a card would be emailed to us and twice that a physical card would be sent to us. None has come. We have even reached a supervisor named Arli who asured us we would receive an ecard last week. We have been referred to cash star twice who told us to wait 30 days and later told us that they don't do re-issues. We called 4 times tonight and were disconnected each time after being placed on hold for 30 minutes+. We have been to the store that origianlly issued the gift card in eaxchange for our old computers and they could not help. We are in the process of filing complaints with the BBB, consumer protection agency, Minneapolis Chamber of Commerce and anyone else who will listen. If you notice, they have taken down their cusomer satisfaction survey.

These people are crooks. They treat you like dirt and don't care.

[Alyssa-BBY Retired: Social Media Specialist]

Hello, jheiron,

Welcome to the Best Buy Forums! While I wish that your joining us were under different circumstances, I can understand your concerns with this. While refunds should be reflected to the original gift card used within 30 minutes, it may take up to 24 hours for that to post. I understand that there was some additional issues with this, and I'd like the opportunity to review this further. To do so, there is some additional details that I need to gather.

To get started, can you please send me a private message that includes your full name, phone number, email address, and the order number or the Customer Service PIN associated with this purchase? You can send me a secure message by selecting the Private Message option below in my signature.

Best Regards,