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Posts: 1
Registered: ‎04-30-2019

financing not showing up on recepit

Hi so this might be a stupid question but I recently purchased a laptop and chose to do 12 month financing with my best buy credit card. I'm pretty sure I chose the 12 month option but its not showing up anywhere on my receipt and it is worrying me. Is this because I had just set up my credit card the day prior or will the fact that I chose the financing option only show up on my credit card account. Please let me know, thank you.

Posts: 7,184
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Registered: ‎12-23-2016

Re: financing not showing up on recepit

Hello, adrianags28,

Welcome to the Best Buy Community forums. Thanks for taking advantage of the My Best Buy Credit Card. The financing offers can be great, so I know you want to be sure that your purchase qualified.

I’m not sure why that financing isn’t showing up on the receipt. Usually it does show on the receipt, but not always. Your best bet is to give Citibank, the bank that services the My Best Buy Credit Cards, a call to ask about your purchase. Their phone number is (888) 574-1301. They should be able to let you know where the financing stands for that purchase.

If they can’t help, or if the financing was not applied, please let me know. I’ll see what I can do to assist.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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