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New Member
Posts: 3
Registered: ‎04-27-2021

exchange laptop

Hi, my dad purchased a macbook pro 13.3 core i7 for me. he lives in boston, he sent it to my address in florida. but i would like to exchange it for a different one i saw your website its 16inch screen and core i9 but the storage is less and it's cheaper. i still have it in the box, i havent opened it. can i go to the store and exchange it?

Posts: 9,647
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Registered: ‎11-10-2008

Re: exchange laptop

In general, only the original person  who bought the laptop can return it. There are several scenarios this can play out. Was this billed to your dad's credit card? Did you get a gift receipt? Generally, when an item is returned the item is refunded  to the original method of payment with a valid receipt. If it's an online purchase, if it gets returned it will be refunded to the original method of payment.

 

Lots of things to think about here. Can you give more info on how its purchased.

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New Member
Posts: 3
Registered: ‎04-27-2021

Re: exchange laptop

he didnt sent the gift receipt. he gave me the original payment receipt because he made the order at the store in boston. and im currently in boston visiting him. so the order best buy made they put the shipping address to my house in miami. so im wondering if i can take the mabook with the shipping box and the receipt and they can just exchange it for a different one

Valued Contributor
Posts: 2,293
Registered: ‎02-07-2011

Re: exchange laptop

If it's within the 15 day return period, yes
The difference will be return to the original form of payment

Emerging Expert
Posts: 7,898
Registered: ‎02-25-2013

Re: exchange laptop

If your in Boston and he is in Boston you may be best off bringing him to the store with you.

 

 

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Posts: 4,725
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Registered: ‎11-29-2016

Re: exchange laptop

Good afternoon, andrealeon,

 

Welcome to our forums, and thank you for posting your question!  With such a major purchase like a new MacBook Pro, I completely understand why you’d want to make sure you’re getting one that is right for you, so it makes sense that you’d want to exchange the one you received for the one you want!

 

It looks like we’ve got a few of our Super Users offering their insights here, and I hope you’ve found their advice useful.  As they’ve mentioned, our Return & Exchange Promise would generally require the original purchaser to return or exchange their purchases with us, given their product, a copy of their receipt, original form of payment, and a valid photo ID.  You’ll find this information outlined in the terms of our Return & Exchange Promise.

 

Assuming all other terms of our Return & Exchange Promise are met, I recommend visiting your local Best Buy store, to explore what options are available to you at this time.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-27-2021

Re: exchange laptop

the laptop is in the box at my address in miami, and the original receipt is also over there. my dad is in boston with me right now. when i fly back to miami i i want to exchange the laptop to a different one, is that possible yes or no? he will not be present with me bc he resides in boston not miami. but he can give me a copy of his license and i have the receipt. the box is under my name. i just want to exchange the laptop for a different thats on your website. 

Valued Contributor
Posts: 2,293
Registered: ‎02-07-2011

Re: exchange laptop

He doesn't technically have to be there, you need the receipt, but it kinda sounds like you will be past the 15days so it won't matter anyway.
Posts: 4,725
Topics: 50
Kudos: 462
Solutions: 287
Registered: ‎11-29-2016

Re: exchange laptop

Welcome back, andrealeon,

 

As mentioned, if the terms of our Return & Exchange Promise are met, and you’re still within the return and exchange period of your laptop once you get home, I recommend visiting your local Best Buy store to request their assistance in getting this MacBook Pro exchanged.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!