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Posts: 1
Registered: ‎04-30-2020

eCertificate not working

Hi Best Buy team,

 

I recently received an eCertificate due to a product being out of stock, and it doesn't work when I enter it as a promo code during checkout.

 

The cost of the product I want to buy is higher than the value of the eCert as well.

 

Any help would be appreciated. . 

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Posts: 826
Topics: 30
Kudos: 151
Solutions: 33
Registered: ‎11-23-2018

Re: eCertificate not working

Hello, Duoshot, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your e-gift card.

 

If you're still in need of assistance please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name, below.

 

All the best,
 

Allison|Social Media Specialist | Best Buy® Corporate
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