02-18-2022 09:44 PM
I bought a washer and dryer in store. Not the ones I wanted because I was told they were not in stock. So, i chose another brand. Was told they were in stock and we set up a delivery date 3 weeks later. Received an email today saying the washer was not in stock. If I wanted to delay the delivery of the dryer until the washer came in to call the 888 number.
So I called and the person that answered had such a heavy accent that I had to interrupt often for her to repeat. I told her the reason for calling. She kept saying that I needed to reschedule the delivery date. I told her that without knowing when the washer would be in stock how was I able to schedule a new delivery. Finally she said she had to transfer me to another dept. That person, asked the same questions. She also would not give me her name. Finally she said she had to transfer me to the appliance dept or something like that. And if we got disconnected to call back, even though she asked for my phone number in case we got disconnected. Hmmm. Anyway, she transferred me and of course I was disconnected. Waited to see if anyone called back. Nothing. Called again,this time i did not get a person. But a automated recording that wanted to know how many miles I drove a day. What????. I hung up. I then did the chat window on the website. Waited for 10 minutes for someone to type in what was my question. I gave them the story, and they said it would take at least 24 hours for someone to get back to me. Really. This is customer support. I will wait the 24 hours. If no answer then I will cancel the order and go elsewhere and that will be the end of any more dealings with Best Buy
02-19-2022 12:42 PM
Welcome to the Best Buy Forums!
Hello User2479965! Thanks for reaching out to us about your experience, though I wish it were under better circumstance. I know delays are not ideal so I completely understand your frustration.
I would be more than happy to review your order with you to see what's going on. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.