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New Member
Posts: 1
Registered: ‎08-17-2020

customer complaint: needs resolution now!

Need to be contacted privately by a best buy supervisor. Was sold an item that was not legitimately the item I had purchased. Now has cost me hundreds of dollars.

Best Buy Employee
Posts: 2,041
Registered: ‎01-09-2015

Re: customer complaint: needs resolution now!

This forum is not intended to replace the normal support channels, the moderators here work out of corporate and will reply once they've helped the customers who posted ahead of you.  This will likely take a few days to get to your post.


For more immediate assistance, please look at the following options:


If this occurred in a Best Buy retail store, your most direct course of action would be the store management.  Any of the store managers should be able to address your concern.  Also, the GM of the specific store is 100% in charge of what happens within their location.  If an Assistant Manager is unable to assist, the GM is the top dog at the store.  You can reach out to the store by visting, by phone using the number located on that store's page, or email directly to that store's management via the email located directly on the store's page.  These can be found using the store finder on


If this was concerning an online order, the 1-888-BestBuy number would be the best course of action. They should be able to connect you with someone that can assist.


If you'd rather wait on the moderators, know that they will be with you as soon as possible.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 2,427
Topics: 102
Kudos: 242
Solutions: 114
Registered: ‎10-19-2017

Re: customer complaint: needs resolution now!

Hello, Jules010801,


Thanks for reaching out with your concerns! It’s disappointing to hear that you’re having troubles.


If you’re still in need of assistance, I’ll be more than glad to speak with you more here on the Best Buy forum. To begin, I do need a bit of clarification. When you say that you were sold an item that you didn’t purchase what does that mean? Are you speaking about receiving a wrong item in shipment, perhaps? Along with that clarification, to allow me to review your situation in greater detail, please send me a private message with your full name, phone number, email address, and either the order number (if an online order) or customer service PIN (if a store purchase). Keep your information secure by using the blue “Private Message” button next to my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!