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New Member
Posts: 2
Registered: ‎04-07-2021

credit card balance issue

hello i was wondering if i can get a clear answer or if someone else has the same problem i have the citi bank best buy credit card i made a payment on the 4th and the balance still hasnt update and it usually doesnt take this long , nothing on the site tells me how long it would take and its out of my bank account and it also says credited in the best buy payment page so im confused. 

Posts: 1,682
Topics: 89
Kudos: 273
Solutions: 80
Registered: ‎11-23-2018

Re: credit card balance issue

Hi, louietechmo, and welcome to our online community!

 

Thanks for reaching out to us on our forum for support. It's great to hear you have a My Best Buy Credit Card! It's a great way to earn rewards and get just what you need. 

 

It would be best to contact Citibank directly about your payment posting, as they are the issuer of your card. Their support team can be reached at (888) 574-1301, on their Contact Us page, through chat on their Citi Mobile App, and by Tweeting them directly at @AskCiti. If you have any additional questions about this please let me know.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-07-2021

Re: credit card balance issue

thank you will do