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Posts: 1
Registered: ‎02-04-2019

claims department slow and not keeping promises

Hello, I am looking for a contact to escalate our issues with the claims handling of bestbuy after the delivery of a fridge that was poorly packaged and arrived with scratches.  As a result we now an appliance that looks as bad if not worse than some open box offers.  With numerous follow ups - each time experiencing a hold time of at LEAST 20 to 30 min - we seemed to not ever reach the assigned claims contact.  We were offered 200$ discount by phone.  After wasting a lot of time on follow ups and chasing confirmation of amount and timing of the refund in writing, we have now been advised that the refund has been reduced and processed.  This is not how I picture to be treated as a frequent, loyal and timely paying customer and advocator of bestbuy. I was never offered to speak to the superiors who made the decision nor do I have the time to chase this with new fruitless 30 min phone calls.  This entire experience has been very disappointing.


Posts: 25
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Registered: ‎11-12-2018

Re: claims department slow and not keeping promises

Hello ACnKC,


I want to turn this experience around for you and see what we can do about your fridge situation. I can understand that this did not go the way you envisioned it and I want to fix this for you.


To move forward with assisting you I would need some information to investigate your situation. Please send us your full name, phone number, and email address in a private message. This can be done by clicking on the private message button after my signature.  Hope to hear from you soon 😊.

Tracy|Social Media Specialist | Best Buy® Corporate
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