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New Member
Posts: 1
Registered: ‎07-26-2019

charge on cc??

Hello,

 

I just received a charge of $53.68 on my visa and I am not sure what for.  It was placed on 22 July 2019.  I was in the states for two weeks and bought a sim card  ( $54.26 total) for my phone while there visiting (purchased on 26th of June) and used another account for payment.  What is this new charge from? 

 

The number is Geeksquad RENE00015784 and was for television Sales. 

 

Please place the funds back into my visa account.

 

Sue Williams

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Best Buy Employee
Posts: 1,339
Registered: ‎01-09-2015

Re: charge on cc??

This is a renewal, based on the information on the charge you posted.  Did you purchase a computer 6 months ago and take the free antivirus that auto-renews?  You can log in on your Best Buy account and look at your subscriptions.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: charge on cc??

Hello, swilliams10.

 

Thank you for your recent registration, and let me welcome you to our Best Buy Community Forums! We appreciate your patience.

We make protecting the privacy of our customer our number one priority, so we understand your concern that you are seeing an unfamiliar charge against your debit/credit card. We’ll be happy to investigate this for you.

Would you mind providing your full name, phone, and email address in a private message, please? To do this, simply click on the “Private Message” button that is located to the far right of my signature below.

 

Sincerely,

Wesley|Social Media Specialist | Best Buy® Corporate
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