04-24-2019 06:24 AM
good morning, i just recently signed up for a my best buy credit card, and bought a few things with my ID before the card even came in, now my first payment is coming up and my card has NOT arrived via mail. it has been well over 3 weeks and i need it to verify my card and make online payments, could someone pls help
04-24-2019 04:14 PM
Good afternoon, eriklarson14,
While I wish it were under better circumstances, thank you for taking the time to join us on the Best Buy forum! Getting a new My Best Buy credit card is certainly exciting, but I can totally understand your concerns if you haven’t received that physical card yet after three weeks.
At this point, I would advise that you should contact Citibank, the issuer of your My Best Buy credit card account, to request further assistance with this issue as they are best equipped to handle this concern. Their phone number is (888) 574-1301. I hope this helps! If you have another question that I can assist with here in the future, please don’t hesitate to reach back out.