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Posts: 1
Registered: ‎04-24-2020

auto payment showed up in bank account. No purchase tied to it.

I have had an auto payment show up in my bank account.  Had bank research it and they say it is tied to a transaction the my son created.  After talking with him he has not purchanses at best buy in a while.  We have had trouble in the past with auto payments showing up in our account from best buy.  The only way for us to stop was to stop payment from the bank side.  HOW CAN I GET THIS STOPPED!

Posts: 794
Topics: 29
Kudos: 145
Solutions: 32
Registered: ‎11-23-2018

Re: auto payment showed up in bank account. No purchase tied to it.

Hello, kmcabee, and welcome to our online community!


Thanks for reaching out to us on the Forums for support. I know how alarming it can be to see charges to your account for purchases or payments you did not make yourself. That being said, I hope you've been able to get assistance with this since your post to us.


If you're still looking for assistance, I suggest checking out our Knowledge Base articles about unauthorized orders. It's also possible that you're seeing some kind of subscription or protection plan charge that auto renews. More about these kinds of charges on your statements can be found here.


If you're looking for further help after reviewing these articles, please feel free to send me a Private Message by selecting the blue option to do so to the right of my name, below.


All the best, 

Allison|Social Media Specialist | Best Buy® Corporate
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