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Posts: 1
Registered: ‎10-16-2019

account info

2 years ago someone set up an account on best buy with my email. I can log in, since it is my email address, but the name on the acocunt and the phone # are obviously wrong as they are not me. I can also see this person's purchase history.

I would like to get the name on the account changed to my name. How can we make this happen?

Posts: 1,362
Topics: 17
Kudos: 82
Solutions: 82
Registered: ‎10-03-2017

Re: account info

Hi there, gregoryg72! 


Welcome to the Best Buy Support Forums! 


I understand that you have some concerns regarding a My Best Buy account that does not belong to you. It's definitely strange to see this happening and I'd love to see how we can get this rectified. To get started, could you please shoot us over a private message with your full name, email address, phone number, full address, and My Best Buy member ID? Once I have that, I can go ahead and see how I can help. 



Dave|Social Media Specialist | Best Buy® Corporate
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