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New Member
Posts: 3
Registered: ‎04-17-2019

You allowed two fraudulent charges (over $500 each) on my Visa card.

My credit union called to see if I'd made two on-line purchases over $500 each at Best Buy.  No, I hadn't.  They thought it was fraud, and it was.  The card has been canceled and a new card issued.  The charges are in dispute. 

 

I phoned the 800 corporate number and spoke to a man who would not give his last name.  He told me the people had purchased a humidifier (for one of the charges) and picked it up at the store.  I wondered why people had my Visa card number (the card was not lost) and apparently an ID to pick this up, which they did.

 

I am filing a police report, but I'm very frustrated.  He would not give me his last name so I could inform the police; he insisted they did not open a credit card account, even though I received an e-mail that said I had opened an account.  I had not. He insisted that this was a "secondary reward account."  The e-mail said "your e-mail adress was recently used to open an account." 

 

I phoned the store where the purchase was made and account opened, but I waited on hold for 15 minutes and hung up.  There was no option to contact customer service at that store.

 

I am very frustrated.  I would like to know how my credit card got past store employees when they had no physical card, only numbers.  I want to know if they also had the "secret code" on the back of the card.  I want to know what account was opened using my e-mail.  The man at the corporate office gave me a name of a woman who I've never heard of.  She was the person who ordered, apparently. 

 

I am very worried about identify theft, of course.  Can someone in your customer support section please repond to this post and advise me?  I need someone who will answer the questions I posed above.  Thank you.

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Posts: 296
Topics: 13
Kudos: 78
Solutions: 15
Registered: ‎11-23-2018

Re: You allowed two fraudulent charges (over $500 each) on my Visa card.

Hello, RippedOffMary, and welcome to our online community!

 

Thanks for reaching out to us on the Forums for support. I am sincerely sorry to hear about this credit card fraud you've experienced, as I can imagine the headache and identity theft concern that has come of it. Having your personal information compromised is never something anyone wants to experience, and I can understand your frustration.

 

While you mentioned that the charges are in dispute and you are filing a police report, Best Buy is unable to provide any further information due to security concerns. I urge you to continue working closely with your bank and local authorities. 

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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Best Buy Employee
Posts: 1,205
Registered: ‎01-09-2015

Re: You allowed two fraudulent charges (over $500 each) on my Visa card.

The purchase would have been authenticated online at the time of purchase. That requires the perpetrator to have your name and current billing address as well as the unpublished CID from the back of the card. Unfortunately, credit card fraud is at an all time high, these scammers get your card information any number of ways. As long as the name on the order (gift pickups included) matches the ID presented, the store pickup associate followed the process. Because the card was validated online there is no in store validation. Credit Card issuers continue to modify the merchant agreements on when/if retailers can ask for the card as well as signature requirements.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 3
Registered: ‎04-17-2019

Re: You allowed two fraudulent charges (over $500 each) on my Visa card.

I appreciate your response.  Can you please clarify this part?

 

Credit Card issuers continue to modify the merchant agreements on when/if retailers can ask for the card as well as signature requirements.

 

Does this mean that the person was able to open a credit card without Best Buy demanding more information, such as social security number, previous addresses, present credit situation, etc. etc???

 

I received an e-mail this morning from Best Buy, informing me that I'd recently opened "an account." I would like someone to clarify what account this e-mail refers to. 

 

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Posts: 296
Topics: 13
Kudos: 78
Solutions: 15
Registered: ‎11-23-2018

Re: You allowed two fraudulent charges (over $500 each) on my Visa card.

RippedOffMary,

 

In order to open a credit card with us through Citibank, you would be required to provide personal information when submitting an application. You can read more about what information we collect and what it is used for in our Privacy Policy. Receiving an email like the one you mentioned may mean a rewards account was opened in your name, which is not a credit card with us.

 

I sent a reply back to your Private Message. Please look to your inbox for more information and assistance with this, which can be accessed by clicking on the orange envelope in the upper right hand corner.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎04-17-2019

Re: You allowed two fraudulent charges (over $500 each) on my Visa card.

I have questioned "John" at the Best Buy store where this fraud took place, and he said the store does not ask "Whose name is on the card?", something I am always asked when purchasing.  He said they are not allowed to ask this.  Excuse me??? 

 

I have filed a police report with the Pleasant Hill (California) police department, and with the local police department where I live.  "John" was able to give me the exact time of the on-line order, and also the exact time that the fraudulent lying suck of a woman picked up the item.  Amazingly, it was a $600 air purifier.  As I said to the police officer during the report filing, "I hope she has serious asthma." 

 

My credit union is doing a charge-back, which means a dispute with Best Buy so that THEY can pay for this, and my credit union won't have to on my account.  Although I very rarely shop at Best Buy, I think they have lost my business forever. 

 

Stay tuned.  Maybe the police will arrest some weasels out there.