Other Customer Service Support

[hockeycanuckjc Community Veteran]

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@ranran wrote:
Hi Bacarri,

When you have a moment, would you please confirm receipt of my private message and extension of my orders?

Thanks,
Ran

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As indicated by their last post they may have left to be out of the office. This would possibly indicate time off. It would delay your resolution and you may have your case picked up by another moderator. 

[ranran]

Yes, thank you. I am fine with another moderator, I just want to ensure Best Buy doesn't automatically cancel my orders resulting in me dealing with the hassle of re-ordering and possibly having issues.

[Bacarri-BBY Social Media Specialist]

Randall,

Thank you for providing that last piece of information. I was able to get the auto cancel dates for both orders extended out to Dec. 1. It does appear that we are still waiting for that additional inventory to arrive so we can fulfill your orders. That said, you will receive an email or text notification when they are ready for pick up.

Please let me know if you have any other questions!

Bacarri
Social Media Care Specialist
Best Buy Corporate
 

[ranran]

Hello Bacarri,

Thank you for extending the deadline. I appreciate your help.

[Bacarri-BBY Social Media Specialist]

Randall,

I am happy to help!

Bacarri
Social Media Care Specialist
Best Buy Corporate
 

[ranran]

HI Bacarri,

I read with concern this post on PhoneArena: 

{removed per forum guidelines}

Is this actually happening?  Do I need to be concerned about my order being cancelled?

Would you happen to have an update on when my Pixel 7's will be ready?

Thanks,

Randall

[Bacarri-BBY Social Media Specialist]

Hello, Randall,

Welcome back to the Best Buy Forums!

Thank you for reaching out today. I can see that you have some questions regarding an article you have discovered. Please know that we are not able to discuss any speculations by a third-party source. However, I am happy to look into your order and provide any updates available if you'd like.

Before we continue, I'll just need you to send me a private message. To send it, click on the blue button bellow my signature.

Regards,