Other Customer Service Support

[ranran]

I've seen a lot of posts asking about the delay in Pixel 7 order processing.

Any updates on when they'll actually be in stock for pickup?

Orders placed on 12-Oct....

[Bacarri-BBY Social Media Specialist]

Hello, ranran,

Welcome to the Best Buy Forums!

We appreciate you taking the time to reach out today. I understand the excitement of purchasing a new cell phone, especially when it's highly desired like the new Pixel 7. Currently, we do not have an estimated date in which the orders should be fulfilled. However, I'd be happy to look into your order and see if there are any status updates.

To get started, please, private message me with the order number, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.

Regards,
 

[ranran]

Hello Bacarri,

Thank you for your reply. Will Best Buy automatically cancel our orders after a certain number of days have passed or will the orders hold indefinitely until fulfilled?

[Bacarri-BBY Social Media Specialist]

ranran,

The order do tend to have an automatic cancel date. That said, if you'd like to have that date extended I'd be happy to do so for you. Please send over the private message with the order number, your full name, phone number, and email.

[Bacarri-BBY Social Media Specialist]

ranran,

I wanted to reach out and let you know that I will be out of the office until Tuesday Oct. 25, and will reply here once I return.

[ranran]

Hello Bacarri,

As you'll be out of the office for the next few days, to whom should I send my order info to have the phone orders extended and not cancelled?

[Bacarri-BBY Social Media Specialist]

ranran,

You can send the information to me now so I can get that order extended for you before I head out.
 

[ranran]

I PM'd you my order information.

However, Amazon is offering the same deal and they seem to have stock. If BB doesn't get stock soon.....

[ranran]

Hi Bacarri,

When you have a moment, would you please confirm receipt of my private message and extension of my orders?

Thanks,
Ran