Other Customer Service Support

[sandyskolnick]

I purchased a beautiful LG Gas Dryer at my local Best Buy in Eatontown NJ. I was so impressed with my sales rep-Alexis M-, and other employees like Mike, Christopher, Hannah R. who ended up helping when delivery issues occurred.

After all was said and done, and my new Washer and gas dryer were finally installed in my Naples, Florida condo, I proceeded to obtain the expected $150.00 rebate from TECO for the purchase of the LG Energy Star  Gas Dryer.

I have spent many HOURS trying to get to 1st base. First, tracking the 3rd party hired by BestBuy who delivered and installed my new dryer. Best Buy couldnt help, so all the research was on me. I went back through all my phone calls and tracked this delivery/installation company. I left messages, called repeatedly and finally reached Veronica from XPO who emailed her boss because she couldn't give me any information regarding the questions I needed answered to get my rebate.

I have no where to turn. I went into my local Eatontown BB and they knew nothing regarding who they contractedexcept agreed it was XPO, their license number, their official name, etc. ...Is it fair that I lose $150.00 due me because of poor communication and lack of info  between BB and their hired vendors.??? I think not.

PLEASE help because TIME IS OF THE ESSENCE!!!

$150.00 is alot to me and I could've gone anywhere else to purchase but I chose BB.

Thank you

Sandra {removed per forum guidelines}

{removed per forum guidelines}

[Austin-BBY Social Media Specialist]

Hey, sandyskolnick,

Thanks for connecting with us on our forums! I can imagine how excited you are to take advantage of this rebate. I also hope that you are enjoying your new dryer! New appliances are always an exciting purchase! 

I cannot promise that we will be able to provide the information you are searching for. That said, we would love to take a closer at this. Would you be able to send us a Private Message with more information? Please be sure to include your order number, as well as your full name, email address, and phone number.

[sandyskolnick]

Sandra [Removed per forum guidelines]
[Removed per forum guidelines]
Cell [Removed per forum guidelines]
Delivery address was [Removed per forum guidelines]
My NJ address is [Removed per forum guidelines]
I’m sure you have enough info to look up LG Gas dryer delivery by XOO on May 6, 2019. Thanks

[Dave-BBY Retired: Social Media Specialist]

Sandra,

Thanks for shooting us that information!

However, please note that for the safety of your personal identity I have gone ahead and removed this information from your public post. We welcome you to send us a private message, which can be done by clicking on the "private message" banner in blue located in our signatures, along with the information requested. We'll continue from there!

Best,

[KyleR-BBY Senior Social Media Specialist · Accepted solution]

Hello, sandyskolnick,

It looks like you just posted a blank message. If you could follow up by replying to my most recent private message, I’d appreciate it.

Sincerely,