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Posts: 1
Registered: ‎03-23-2021

Wrong Refund Amount -- Still waiting

In November 2020 I made a purchase of 79.48 of two items, one for pickup and one to be shipped to my house. I intended to return both of them, so I returned the item shipped to my house, and was told that if I didn't pick up the other item it would be canceled and I would be refunded. I was refunded only the full amount for one item -- 37.09. For the pickup item, I was only refunded 21.19.


I have called customer support maybe once a month since this has happened. Each time, I am told that it will be resolved and it never is. I have no idea where the difference is coming from because I returned both items! Knowing it would take this long to figure this out, I would have just made a chargeback back in December, but now it is past the point I can even do that. What are my options at this point? I called back today and followed up on my case number, but was told that the "refund was already processed". Indeed, a refund of the wrong amount. 

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Wrong Refund Amount -- Still waiting

Hi, sntsmhz, and welcome to our online community!

Thank you for posting on our forum for support. I hate to hear you haven't received the refunded amount you expected, and I understand wanting to look into this. I'm happy to do what I can to help.


To start, please send me a private message including your full name, email, phone number, and order number to start. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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