05-07-2019 01:36 AM
I purchased an item as a bundle in December. One of the items didn't end up working out (couldn't install the Nest in my home), and returned the other item. It turns out that Best Buy ended up charging me full price for each item but only refunded me the bundle price. Now I'm out almost a hundred dollars and customer service has been unhelpful.
Has anyone else run into this issue?
I'm honestly frustrated right now because I've been on the call or chat with customer service now nine times to try to get my proper refund and everybody seems to be giving me the run-around. Worst customer service ever - especially since it's rooted by an accounting issue with their OMS.
Please help if anyone has any advise.
Also, anyone has any advice on how to reach management about specific CS reps that fail to try to resolve issues? I had someone just tell me to call back (so I get someone else and not them). I would like to file a formal complaint on the reps to be investigated. These folks need some retraining before they should be handling any more calls.
05-07-2019 10:53 AM
Hello and thank you for connecting with us on the Best Buy Forums.
When you returned the bundle, were there items as part of that bundle that you did not return?
05-07-2019 10:55 AM
I purchased two items as part of a bundle. Pickup the one that was available in store, then found out that the other item couldn't be installed in my home so I canceled it and return the original item I picked up. Nothing ever opened, and all items were returned back.
05-07-2019 11:02 AM - last edited on 05-08-2019 06:58 PM by Bill-BBY
That may account for the discrepancy in the refund amount. Can you please send a private message to include your full name, email address and phone number so I can take a closer look at the purchase and refund? Please also include any receipt information you have with you.