05-01-2020 09:46 AM
We purchased 3 small freezers in the past month for different family members. The 2nd one we purchased was a 5.0 chest freezer, the third which was delivered to a totally different address was an upright freezer. The chest freezer was defective. We contacted customer support and they setup a return/pickup. The email we received was for the upright not the chest. Called the 800 number to correct the invoice/return and thought it was solved. They picked up the 5.0 defective chest freezer yesterday.... but I received a receipt for the upright instead. Called the 800 number... was disconnected twice and then on my third attempt the background music was playing while I was speaking to an agent. She told me she would call me right back but never did. Last night I received a call from the delivery company that actually picked up the chest to tell me there was a problem.... how do I solve this finally???
05-12-2020 02:25 PM
Hi there, AAEllman,
Welcome to our Best Buy forum community!
While I wish you were connecting with us under happier circumstances, I'm glad that you took the time to bring this to our attention. We know that getting new appliances is a big deal, so we're honored that you decided to make your purchases with us.
That said, the experience you described does not sound like the one we wanted for you! I can imagine that having the chest freezer not work as intended was stressful enough, without adding in there being a mix-up on which unit you were looking to return. I know that I'd want that sorted out as well, so while I wish this had been handled correctly to start with, I look forward to the chance to try and sort this out.
Please use the "Private Message" option in my signature below to send over your full name, phone number, email address, and order number so we can get started!