Other Customer Service Support

[Matalix]

I have been trying to contact customer support about a price match and have been trying to get transferred to a supervisor but all of the customer service agents have limited English and follow a script. Everytime I'm told they try to connect to a supervisor it is a hold time of exactly the same length then I am told I will be called back shortly or later that day but I have never received a call from anyone at Best Buy. Now that it has been this long trying to get a hold of someone who can help me my product is out of the return window and they will no longer honor the price match. Not only that I've had agents lie to me about content of chat messages that I have screenshots of and have been very rude and short in their communications. This has been the worst customer service experience I've EVER had and it might actually amount to fraud. Has anyone had any success contacting a supervisor in customer support? I currently suspect that they don't actually have a structure in their outsourced customer service. If your problem is outside of their preselected options they give you the run around and hope you give up.

[VanessaT-BBY Social Media Specialist]

Hey, Matalix,

Thank you for reaching out to us on Forums, I would be happy to look into this for you.  Just a heads up that as of March 20th, our Forums will no longer be available, for future support you can reach out to us on Social Media or bestbuy.com/support.

Trust us when we say that this is certainly not the level of service that we strive to provide, and we appreciate you taking the time out of your day to send us this message. We strive to provide our customers with the best experience possible when shopping in our stores or when speaking on the phone. Feeling like you were not treated with the utmost respect is upsetting to hear. Our team works directly out of the Corporate Office, and we will be fully documenting this to ensure something like this does not happen in the future.

That being said, I would like to look into this for you. Can you send me a private message with your full name, email address, and phone number, as well as the product SKU you are trying to price match?

I look forward to your response.