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New Member
Posts: 2
Registered: ‎02-01-2019

Worst customer service ever

I purchased a patio heater online it was delivered while I was out of town. Yes customers do go out of town and perhaps even buy something online while out of town.
When I got home looked at the box and knew this will take sometime to put together so I put it off till the weekend.

When I opened the box there was broken glass inside the box and realized it came from the glass tube that goes inside the heater.

I thought well I’ll go ahead and put it together and contact Best Buy to have them send me a replacement glass.

After contacting them the first time I was told they had to replace the entire heater. That they would send me a new heater And I could use the box the new one came in to send back the old one.

I did not receive the return label they said they would email so I contacted And they resent it. They told me then that the new heater was on its way. It did not show up so I contacted customer service again. I was told that they would not send the new Heater Do to I Was one day late and the return Time allowed That I would be contacted by a service specialist which did not happen for four days.

I called back and was told I would just have to wait Till they got around to call.

I was Lied to several times from your customer service representatives I was told a new Heater Was coming which never happened.

I contacted the manufacture myself and ordered a replacement glass which I paid for Just to get this problem over with.

With this said Best Buy has lost a very good customer due to your Incompetent Customer service. Not only could your employee barely speak English he really did not have any answers for the problem.

I could care less of hearing back from Best Buy ever for I have ordered what I needed paid for it and learned Best Buy will never Earn any of my business again
New Member
Posts: 2
Registered: ‎02-01-2019

Re: Worst customer service ever

Oh I left out I Told them my membership was elite he said that did not It matter which apparently it does seem’s elite membership allows longer time periods for returns
Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Worst customer service ever

Hello Mac8506,


Thank you for taking the time to join our community forums and letting us know about your recent experience with this order. I know that there isn't always time to start on a new project in the middle of the week so I can certainly understand how frustrating it would be to set time aside to get this put together only to find a part was damaged. I would certainly like to take a deeper look in to this to see exactly what happened. Can you please send me a private message with a bit more information? I'll need to confirm your:


Full name

Email address

Phone number

Order number


To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this.



AndrewB|Social Media Specialist | Best Buy® Corporate
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