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Posts: 1
Registered: ‎03-15-2021

Worst customer experience ever

We've been loyal customers of Best Buy for years and happily spent thousands of dollars. Unfortunately, this past week we've encountered the worst customer service experience on all levels.

We would like to speak to a manager at Headquarters by email or phone number to assist us with a formal complaint.

It’s unfortunate that some of Best Buy’s employees do not respect the core value and mandate of your  company.

Hope to hear from someone sooner than later,

thank you

Posts: 1,749
Topics: 89
Kudos: 283
Solutions: 89
Registered: ‎11-23-2018

Re: Worst customer experience ever

Hello, Kaydk!

Thank you for joining our online community and posting on our forum. It sounds like you've had a recent experience with one of our employees that fell far below the level of support we strive to provide our customers. I hate to hear this happened, and I'd like to learn more about what occurred and how I can help now. 


To start, please send me a private message including your full name, email, phone number, and details about what happened. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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