Other Customer Service Support

[scubajunke]

We purchased a Big Screen TV for my elderly mother and had Best Buy do the installation to make sure everything would work correctly. I specifically asked them to make sure everyhing worked properly and would pay what it cost to do this. After the installation , I find out that the remote for the new TV does not work, because it was not programmed for my mother during installation. Best Buy would be happy to go back out and program the remote for $99!!! Why was this not brought up when I ordered the TV??? When I said that I wanted EVERYTHING taken care of so she would not have to worry. I guess they figured programming the remote would not be part of that. So here we are, with my case ID # on Hold with Best Buy........I have been transferred 4 times because no ne seems to know what to do with a case number. Thanks Best Buy for the worst experience possible!!!

[AndrewB-BBY Social Media Specialist]

,Good afternoon, scubajunke,

Welcome to our community forums. I appreciate you taking the time to let us know about your recent experience with this purchase. I know that getting a new TV is a big deal and if I were in your shoes, I would want to make sure my mother didn't encounter any problems after this installation was completed. I'd be glad to help you explore what options we may have to assist you at this time.

To my knowledge, many TVs come with a remote that is already paired to prevent any confusion. Did you purchase a third party remote? If so, this would likely need to be set up as an additional service. If you'd like, I can take a closer look into your purchase to see what may be needed to get this remote working with this TV.

I will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

[scubajunke]

Thanks Andrew for the reply. I was able to speak to Gregory who was a huge help. It appears we have this settled.

[AndrewB-BBY Social Media Specialist]

Great, scubajunke,

I'm very happy to hear that Gregory was able to assist you with this!

Please don't hesitate to let us know if we can ever help in the future.

Regards,