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Posts: 1
Registered: ‎09-10-2020

Worst Customer Service on the Planet

I've made 2 significant purchases from Best Buy in the past 2 years, and both were disasters.   To add insult to injury,  Best Buy makes it next to impossible to report your issues and discuss them with a live person at their store.   In both cases, I was bounced around their IVR and had to physically drive to the store to get any kind of resolution.   How can these stores stay in business when they treat their customers like crap?

Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 73
Registered: ‎11-23-2018

Re: Worst Customer Service on the Planet

Hi, KarenZmuida, and welcome to our online community!


Thank you for contacting us through our forum. While we strive to provide the best experience for our customers both in-store and online, we always want to know when we can do better. Your feedback is important to us, and I'd like to learn more about what happened with your two purchases with us.


Please send me a private message including your full name, email, phone number, and what your recent interactions with us have entailed. I'm more than happy to provide any additional support you made need with your account and/or orders, and I'd like the opportunity to document your feedback in our corporate system as well.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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