05-29-2019 10:42 PM
I was on the line waiting to speak with a customer service rep for 2 HOURS and when I finally get to a representative, she was unable to resolve my issue and when I asked to speak to someone else, I was placed on hold again only to be hung up on a few moments later. I expect the customer service to be a bit more professional especially when there's an issue with expensive order. I have been a customer with Best Buy for years and after this experience, I will be taking my business elsewhere.
05-30-2019 11:45 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to join and write us about your experience trying to reach out to us. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. It saddens me to read about your experience. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if that would have happened to me.
I would love to document this experience, and look into the issue you are having. Will you please private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account? Also, if there’s anything else I can address or answer, please don’t hesitate to let me know.
05-31-2019 02:45 PM
One of the reasons that may have happened is because some Best Buy stores have a phone hub now instead of each store answering the phone, which leaves the phone store to answer calls for each store in the surrounding area. I wish there was a better way to get in touch with someone.