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New Member
Posts: 2
Registered: ‎09-23-2019

Windows 10 activation

Hello.
I bought an HP notebook - 15-ay009dx.
It worked normally with windows 10, but now says windows should be activation. However I did not receive an activation key.

I need help. How should I proceed?

Posts: 676
Topics: 40
Kudos: 87
Solutions: 25
Registered: ‎07-23-2018

Re: Windows 10 activation

Hi there, paulov!

 

Thanks for connecting with us here on the Best Buy Forums. I hope you’re enjoying your day so far. When electronics are not working as intended, that can create some stress. We’d be glad to see if we can help. I’d recommend scheduling an appointment with your local Geek Squad. You can make an in-store reservation by clicking here, and our Geek Squad Agents will be able to further assist.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-23-2019

Re: Windows 10 activation

Hello! Thanks for answering.
Unfortunately I am not in a region where it is possible to schedule. Would it not be possible to help me in any other way?

Posts: 12,468
Topics: 201
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Registered: ‎01-03-2013

Re: Windows 10 activation

Hi there, paulov, 

 

Thank you for following up with us! I understand that you may not be able to visit a store to have a Geek Squad Agent take a look at things as Sarah suggested. I would be happy to take a look at what options we may have for you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!