09-23-2019 08:37 AM
I bought an HP notebook - 15-ay009dx.
It worked normally with windows 10, but now says windows should be activation. However I did not receive an activation key.
I need help. How should I proceed?
09-26-2019 11:11 AM
Hi there, paulov!
Thanks for connecting with us here on the Best Buy Forums. I hope you’re enjoying your day so far. When electronics are not working as intended, that can create some stress. We’d be glad to see if we can help. I’d recommend scheduling an appointment with your local Geek Squad. You can make an in-store reservation by clicking here, and our Geek Squad Agents will be able to further assist.
09-30-2019 03:03 PM
Hi there, paulov,
Thank you for following up with us! I understand that you may not be able to visit a store to have a Geek Squad Agent take a look at things as Sarah suggested. I would be happy to take a look at what options we may have for you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.