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Posts: 1
Registered: ‎02-22-2019

Will NEVER buy at BB again

I bought a computer on Jan 23 and it was delivered Jan 28. 10 days later, I had 2 fatal errors, the headphone jack stopped working and I'm having trouble getting on wifi. I call Bestbuy and the exchange policy is 15 days!!!!! Ridiculous.

My only option is to go out of my way, take it into a store to get it repaired and do without my computer for several days. I work from home! Who can do that?


Their customer support team in Panama is USELESS. If you ask to speak to a manager, they just keep transferring you to different customer service people until you give up. You can't get anyone on the phone who can actually help.

Couple this with the Fossil Smartwatch I bought my daughter from BB for Christmas that has also stopped working and for which i can get NO help, I will NEVER shop at BB again.

Posts: 3,067
Topics: 23
Kudos: 303
Solutions: 182
Registered: ‎11-29-2016

Re: Will NEVER buy at BB again

Hello, pibbster,


Welcome to our forums, albeit under such unfortunate circumstances.  As someone who’s been looking to upgrade my computer recently, I can only imagine how frustrated


Using the information you’ve provided upon joining our Support Forums, I was able to locate your order, and it appears you’ve been in contact with a representative on our Executive Response team regarding this order.  Your Executive Response team representative will be your point of contact going forward, and I’m optimistic they’ll be able to address your concerns.


Thank you for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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