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Member
Posts: 11
Registered: ‎03-05-2017

Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

When trying to recycle a 2011 Apple iMac at a BestBuy location in Queens, NY, I was told I had to pay a $25 fee. 

 

According to Bestbuy's recycling program on its website (see link), Bestbuy will accept "All-in-one" computers to recycle for FREE, with no callout regarding iMacs.

 

It does state a $25 fee for monitors, however an iMac is an All-in-one computer. In fact, Bestbuy sells iMacs under the All-in-one category on its website (see link).

 

Why is Bestbuy charging to recycle iMacs and not alerting customers with any explanation? Why is Bestbuy trying to deceive people? Why doesn't Bestbuy care about recycling?

Best Buy Employee
Posts: 977
Registered: ‎01-09-2015

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

Best Buy absolutely cares about recycling, that is why we offer the program in the first place.

iMacs should not incur a fee, it is an all-in-one computer. This sounds like a local store education issue, not something that the company requires. This was a common mistake until Windows all-in-one computers also became the norm, with people confusing the iMac with an Apple Cinema Display monitor. It comes up occasionally on here, and is usually quickly resolved. Did you discuss this onsite with the manager on duty? While the moderators here can partner with the store to figure this out it might be faster through the store. There is at least one manager on duty at any time during the store’s hours of operation.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Regular Contributor
Posts: 867
Registered: ‎02-07-2011

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

Usually their recycle prices are based on local laws. Those old imacs are basically CCFL .monitors (contains mercury) with a motherboard strapped to the back of them. The all in one PC's many of them are led (no mercury) and come apart from the back side (you dont have to pull out the screen first)
Maybe it makes a difference in both the law and the labor to recycle them properly.
Member
Posts: 11
Registered: ‎03-05-2017

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

I did speak to the manager on duty and he informed me that iMacs are charged a fee "because it has a monitor". Despite showing him the company's recycling website, he insisted iMacs are different.

Member
Posts: 11
Registered: ‎03-05-2017

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

By 2011, the iMac had already switched to LED-backlit TFT. Furthermore, the manager on duty did not inspect my computer at all to make any sort of assessment regarding the build of the display. From my own research, I cannot find any specific New York recycling laws that would ellicit a fee.

Best Buy Employee
Posts: 977
Registered: ‎01-09-2015

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

Well that would include all laptops and all-in-one computers, not just the iMac. The recycling process is very streamlined, they just scan the recycle barcode and select the item type from the drop down. TVs and Monitors charge $25 to offset the costs of recycling these types of devices. Laptops and all-in-ones do not incur the fee, so that means they are selecting “monitor” when processing your iMac. Hopefully the moderator will be by soon to assist.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 316
Topics: 23
Kudos: 82
Solutions: 17
Registered: ‎10-19-2017

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

Hi there, robnyc!

 

Thank you for reaching out to our Best Buy Forum community for support!

 

We know how important it is to provide options to responsibly recycle your old tech, so we appreciate that you thought of us when it came time to recycle your 2011 iMac. That said, the interaction you described is not the one we intended to provide when you came to us, so I look forward to the opportunity to turn this experience around.

As jdogg836 mentioned earlier, it sounds like the location you visited was confused about our recycling options when it comes to iMac’s. We appreciate you taking the time to share this feedback with us so we can provide a better experience moving forward.

 

I would be happy to contact the store leadership on your behalf so we can have your all-in-one computer recycled at no cost as listed in our Products We Recycle Guidelines.

 

Using the “Private Message” option in my signature please send over your full name, phone number and email address so I can get best get this sorted out. Also, for me to get in contact with the correct store, can you please clarify if the store you visited was our Rego Park location on 8801 Queens Blvd.?

 

I look forward to hearing from you!

 

Sincerely,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Contributor
Posts: 867
Registered: ‎02-07-2011

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?


Apple
Display Technology:
CCFL LCD
Screen Finish:
Glossy
Screen Size:
21.5"
Compatible Model:
MC812LL/A, MC309LL/A
Compatible Brand:
For Apple
Compatible Product Line:
For iMac

Regular Contributor
Posts: 867
Registered: ‎02-07-2011

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?

not that it may make a differnce in this case, the 2011 imacs are definatly not LED, i broke a ribbon cable on one a while back while changing a hard drive, oops

 

Member
Posts: 11
Registered: ‎03-05-2017

Re: Why does BestBuy charge a fee to recycle an iMac but not other all-in-one computers?