03-23-2019 10:36 AM
When trying to recycle a 2011 Apple iMac at a BestBuy location in Queens, NY, I was told I had to pay a $25 fee.
According to Bestbuy's recycling program on its website (see link), Bestbuy will accept "All-in-one" computers to recycle for FREE, with no callout regarding iMacs.
It does state a $25 fee for monitors, however an iMac is an All-in-one computer. In fact, Bestbuy sells iMacs under the All-in-one category on its website (see link).
Why is Bestbuy charging to recycle iMacs and not alerting customers with any explanation? Why is Bestbuy trying to deceive people? Why doesn't Bestbuy care about recycling?
03-23-2019 01:53 PM
03-23-2019 01:54 PM
03-23-2019 02:53 PM
I did speak to the manager on duty and he informed me that iMacs are charged a fee "because it has a monitor". Despite showing him the company's recycling website, he insisted iMacs are different.
03-23-2019 02:58 PM
By 2011, the iMac had already switched to LED-backlit TFT. Furthermore, the manager on duty did not inspect my computer at all to make any sort of assessment regarding the build of the display. From my own research, I cannot find any specific New York recycling laws that would ellicit a fee.
03-23-2019 03:02 PM
03-23-2019 04:37 PM
Hi there, robnyc!
Thank you for reaching out to our Best Buy Forum community for support!
We know how important it is to provide options to responsibly recycle your old tech, so we appreciate that you thought of us when it came time to recycle your 2011 iMac. That said, the interaction you described is not the one we intended to provide when you came to us, so I look forward to the opportunity to turn this experience around.
As jdogg836 mentioned earlier, it sounds like the location you visited was confused about our recycling options when it comes to iMac’s. We appreciate you taking the time to share this feedback with us so we can provide a better experience moving forward.
I would be happy to contact the store leadership on your behalf so we can have your all-in-one computer recycled at no cost as listed in our Products We Recycle Guidelines.
Using the “Private Message” option in my signature please send over your full name, phone number and email address so I can get best get this sorted out. Also, for me to get in contact with the correct store, can you please clarify if the store you visited was our Rego Park location on 8801 Queens Blvd.?
I look forward to hearing from you!
03-23-2019 05:02 PM
Compatible Product Line:
03-23-2019 05:07 PM
not that it may make a differnce in this case, the 2011 imacs are definatly not LED, i broke a ribbon cable on one a while back while changing a hard drive, oops