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New Member
Posts: 2
Registered: ‎03-10-2021

Why can’t Best Buy reps see the same price I do?

I am looking to get a price match on a TV. The store won’t do it because it’s $500 difference. The online reps and a person on the phone told the MOD to price match and she wouldn’t. So they can search and see the same price I see. The website does make you click to reveal price. The customer service reps can’t see the price because of the click to see price. Yet there is no way to verify to customer service the price. Why can’t I email someone a photo of what I see. It shows the higher price marked out and the lower price - this is beyond frustrating. Why advertise our price won’t be beat and then when it is won’t price match.
Valued Contributor
Posts: 2,295
Registered: ‎02-07-2011

Re: Why can’t Best Buy reps see the same price I do?

What website? What tv?
New Member
Posts: 2
Registered: ‎03-10-2021

Re: Why can’t Best Buy reps see the same price I do? 65” Sony A9G.
Best Buy Employee
Posts: 2,300
Registered: ‎01-09-2015

Re: Why can’t Best Buy reps see the same price I do?

Generally, if a price is not verifiable it cannot be matched.  They have the price of their A9G hidden behind a login wall to avoid breaking the Minimum Advertised Price requirements, which can result in the removal of the business from the Authorized Retailer list for that manufacturer.  Also the store cannot see the price unless they create an account and log in.  This is generally not done by store staff and would require being shown the price.


Even though this is clearly a clearance price (the website even lists the newer A90J) it is not called out as such.


Are you within 25 miles of the B&H retail store in NYC?  B&H Photo is not one of the online retailers covered under our Price Match Guarantee, so in order to qualify B&H *MUST* be a local competitor.  This may negate pursuing a price match any further, but in the off-chance you are within the 25 miles necessary I would recommend working with a store near you to obtain the best price.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,728
Topics: 50
Kudos: 462
Solutions: 289
Registered: ‎11-29-2016

Re: Why can’t Best Buy reps see the same price I do?

Good afternoon, Jcy127,


Welcome to our forums!  Our Price Match Guarantee is a great way to save some money on your future purchases, so I’m glad you’re interested in taking advantage of such a program when it comes to picking up your new TV.


In regards to the price you’re looking to match, it appears the information jdogg836 provided would be correct.  To clarify, if our store is unable to verify the price of the TV you’re referring to, or needs to open an account with the competitor in order to do so, this would be a price considered to be only available for a select group of customers, which is not something we’ll be able to price match.  Additionally, while we do offer to price match a variety of online competitors, is not one of them.  If you have any other questions regarding our Price Match Guarantee, you’ll find more information here.



SeanM|Social Media Specialist | Best Buy® Corporate
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