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Posts: 1
Registered: ‎08-07-2019

Why are retail stores on the decline?

Policys which dont allow you to refund a video game. I asked the checkout woman if I may bring the game back if I didnt like it. She said of course, within 60 days. Well I was misled.
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Registered: ‎01-13-2015

Re: Why are retail stores on the decline?

Yikes, that's not right. Sorry for the wrong info. Once any type of media is opened (video game, CD, DVD, etc.) it is only able to be exchanged for an identical item within your return period—and that's not 60 days. Did you speak to a store manager about this at all?

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Registered: ‎10-19-2017

Re: Why are retail stores on the decline?

Good afternoon, Badpolicy,


Thanks for taking the time to reach out with your experience. @Sam15 is spot on regarding our Return & Exchange Promise. We want our customers to receive the correct information so they can properly prepare themselves. To that end, the typical 15-day return period for most products and customers is included at the bottom of our store receipts along with directions to our website for the full policy.


I’d love to get your feedback about your store interaction to the right place if you weren’t able to speak to a manager in store already. So I can do that, can you please send me a private message with your full name, phone number, and email address? The private message option should typically show in my signature below this post.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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