Other Customer Service Support

[TheKayKay]

I tried to buy my son a 1tb external drive for his bday. 1st issue is it came late, AFTER his bday, but ok, it happens. When we opened it I quickly realized it was a 500gb internal drive that wasn't even the same brand as what I ordered. I returned it quickly and still in it's original packaging UNOPENED. My return was received on 12/29/21 and I contacted them a couple weeks later b/c I never received another email stating it was processed yet. The rep assured me it was currently processing. Weeks later and I still haven't received a refund or an explanation as to why it's taking so long. These things aren't cheap and I can't afford to buy another one until I'm refunded and my son is still waiting for his bday present. I would think that since the mistake was made by them they would have offered to send the correct item or at least put a rush on my refund instead of dragging it out like this!

[Rich-BBY Retired: Social Media Specialist]

Hello, TheKayKay, and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Not getting a refund would be frustrating, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,