Other Customer Service Support

[Tombstoneluke]

I bought an air fryer from Best Buy in early 2022.  Months later they said it was recalled and demanded I send it back, which I did in October 22.   They said I'd have a rebate in 6-8 weeks.  NOTHING.  I have called or chatted many, many times and have been lied to each time.  On February 15, 2023, I was promised a full refund within 48 hours.  STILL NOTHING.  

[VanessaT-BBY Social Media Specialist]

Hey there, Tombstoneluke.

Thanks for reaching out to us on the Forums, although I wish it were on better terms. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number?

I look forward to your response.

[Tombstoneluke]

I no longer believe anything I'm told by Best Buy reps.   i have been lied to over and over and over, and as far as escalation, I've been told 5 times over the last month that my case was escalated.  Still NOTHING. I've been waiting for my refund for over 4 months.  Stop talking and lying and just refund my money.  

[VanessaT-BBY Social Media Specialist · Accepted solution]

I understand your doubt here. Rest assured, I have escalated this and you will be receiving your gift card.