09-08-2017 07:44 PM
09-08-2017 09:20 PM
Why not just keep the Kaspersky until it expires, cancel the auto-renew, and then use a different anti-virus program from that point forward? Kaspersky is still a great anti-virus program, despite the overblown "ERMAHGERD, RUSHER!" hype going around nowadays.
09-09-2017 10:11 PM
TO WHOM IT MAY CONCERN,
As reported by Reuters your company has pulled Kaspersky Lab's cyber security products from its shelves and website as of 9/08/17. On the same date you renewed my Kaspersky security automatically without notifying me of your lack of confidence in this company. A company in which your employees recommended to me to keep my computer and my information safe. At this point I would like to ask for a total refund of this product and a one year subscription free of charge of a replacement product that you would recommend. I have trusted your company's recommendations in the past and see this situation as a possible oversight. Your prompt reply to my concerns is requested.
09-10-2017 12:14 PM
Shame on best buy for using political pretext and taking bribes from Kaspersky Antivirus Lab competitors to ban Kaspersky - the most competitive product from best buy shops!
09-10-2017 01:50 PM
09-13-2017 01:24 AM
I just read the news today. Interesting that Best Buy hasn't contacted any of the registered subscribers. I read this:
Best Buy will allow customers who are already using Kaspersky products, and who still have active subscriptions, to exchange it for free within the next 45 days, Star Tribune reported. They can also uninstall it themselves or have the Geek Squad do it for free within that window.
09-13-2017 02:19 AM
The best antivirus in the world are most valid & Trusty Security Companies Same Webroot , Symantec , McAfee , Trend Micro .
Kaspersky is only Ads & Media Company and try sell products with Deception .
Security Software Market Analyzer
09-16-2017 07:50 PM
There's so much confusion and misunderstanding about Best Buy's policy on replacing the Kaspersky software it sold - even Geek Squad chat has no idea. I wish Best Buy would put something official on its website.
My understanding is that Best Buy offered to replace Kaspersky Antivirus and Kaspersky Internet Security purchased from or renewed by Best Buy or Geek Squad for a period of 45 days commencing September 8, 2017. Is this a fact?
If it is a fact, what is the procedure I must follow to perform the exchange (or will Best Buy publish the procedures on its website?)
09-17-2017 12:43 PM
Here's what I did:
I chatted with Geek Squad and politely explained my situation then asked what would be the proper procedure to follow.
They looked up my account and saw that I did, in fact, purchase Kaspersky software at Best Buy. It helps that I have a Best Buy account - makes it easy for proof of purchase.
The agent said that for now, they are taking people's names and contact information and assigning reference numbers to each one. A Geek Squad agent is supposed to contact me in the future to make the arrangements.
This whole thing sounds a little crazy to me. If Best Buy decides to cut ties with Kaspersky, that's Best Buy's choice. But why do they feel they need to replace their customer's Kaspersky purchases? Is Best Buy in some kind of legal trouble if they don't exchange the software? Or are they trying to appear patriotic as a marketing decision? It just doesn't make sense.
Personally, I'm not so concerned about Russian spying that I would pay to replace my Kaspersky Internet Security. But if Best Buy will give me a free replacement I'm okay with it.