Other Customer Service Support

[MM21]

So what's the deal with an order not only not being shipped, but "returned" at the same exact time a delivery was claimed to be attempted and a refund processing for over a month now?

Seems I'm far from the first or last person to be having this exact problem with bestbuy

[AndrewB-BBY Social Media Specialist]

Hi there, MM21,

Welcome to our community forums. I appreciate you taking the time to write to us about your order. I know whenever I order something I keep a very close on the tracking information so I can imagine your surprise to see that this package was returned. I'd be happy to see how I may be able to help clear up the status of this refund.

Based on your message it sounds like our shipping partner was unable to delivery this package, is that correct? If so, it's likely this package was returned to us. Once a package has arrived at our return center it may take 7-15 business days for a refund to be processed.

Because so much time has passed I would like to take a closer look at this order for you. I will need a bit more information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to your response.